About Us

We're more than just a Telephone Answering Service — we are an extension of your team and business.

Our team at work

Our Story

Leon Aldridge, Alex & Ben Hawkins founded SinglePoint Calls in 2022 with a mission to improve telephone answering services.

The founders previously relied on a large answering service that became increasingly impersonal, expensive, and unresponsive. Seeking a better alternative, they built their own solution.

Starting with a small client base and a commitment to personalized service, the company has grown significantly. SinglePoint Calls now manages over 40,000 calls, messages, and emails monthly across diverse sectors including legal, property, healthcare, trades, and technology companies.

The team has expanded to over 40 dedicated professionals united by one goal: supporting clients as a genuine business extension.

Our Team

The people behind every professional, friendly call.

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Leon Aldridge

Managing Director

With over a decade in technology and customer service, Leon co-founded the company and has built a team of 40+ PAs committed to personalized service.

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Alex & Ben Hawkins

Directors

Bringing extensive experience in helping people and businesses nationwide, they ensure the organisation remains focused on doing the right thing.

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Lucy Milburn

Operations & ISO Manager

With the company since launch, Lucy manages new business, call volumes, SLAs, and staffing levels.

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Lewis Benjamin

Team Leader & Quality Assurance

Present since inception, Lewis provides direct support to PAs and ensures every customer interaction meets quality standards.

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Michelle Colbourne

Team Leader

Present since founding, Michelle supports PAs and ensures team members receive necessary backing to deliver exceptional service.

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Summa Reeve

HR & Learning Coordinator

Summa began as a call handler and progressed to HR. Currently pursuing CIPD Level 3, she maintains HR compliance and training standards.

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Dedicated PAs

The Frontline

"The most important people in our business!" Our Personal Assistants answer calls promptly with care and professionalism.

Our Milestones

From a seed of an idea to a team of 40+ professionals.

November 2022

The Seed of an Idea

Creating an outsourced Telephone Answering Service

December 2022

SinglePoint Calls Launch

January 2023

New Office Premises

Moving into our first dedicated office space

February 2023

First Contract Secured

Started with 16 call handlers

June 2023

Team Expansion

Expanded to 38+ skilled call handlers

August 2023

Learning & Development

Appointed Learning and Development Manager

December 2023

Cyber Essentials Certification

Also sponsored DavFest & Daventry Rugby Club

February 2024

Phone System Upgrade

Handling 280,000 calls in our first year

June 2024

ISO Accreditations

Gained ISO 27001 & ISO 9001 accreditations

October 2024

Larger Office

Moved to larger office premises to accommodate our growing team

What's Next?

Supporting More Businesses

Our goal is to become the go-to partner for businesses seeking seamless communication solutions. We're continually investing in our team, technology, and processes to deliver even better service.

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Growing together

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